Personal Information Privacy
Last updated: March 13, 2026
ZENOPAY SOLUTIONS PRIVATE LIMITED
Your privacy is our priority. This policy explains how we collect, use, and protect your personal information in our e-commerce platform.
Table of Contents
1. Overview
This Personal Information Privacy statement provides detailed information about how we handle your personal data, what information we collect, how we use it, and your rights regarding your personal information.
ZENOPAY SOLUTIONS PRIVATE LIMITED is committed to protecting and respecting your privacy. We collect and process personal information in accordance with applicable privacy laws and regulations.
2. What Personal Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, date of birth
- Address Information: Billing and shipping addresses
- Payment Information: Credit card details, bank account information (processed securely)
- Communication Preferences: Marketing preferences, newsletter subscriptions
- Profile Information: Profile pictures, preferences, wishlist items
2.2 Information Collected Automatically
- Device Information: IP address, device type, operating system, browser type
- Usage Information: Pages visited, time spent, click patterns, search queries
- Location Information: General location based on IP address (with consent)
- Technical Information: Cookies, session data, log files
2.3 Information from Third Parties
- Social media information (when you connect accounts)
- Payment processor information
- Shipping and delivery information
- Publicly available information
3. How We Use Your Personal Information
3.1 Primary Uses
- Process and fulfill your orders
- Create and manage your account
- Provide customer support and respond to inquiries
- Send order confirmations and updates
- Process payments and prevent fraud
3.2 Marketing and Communication
- Send promotional emails and newsletters (with consent)
- Personalize your shopping experience
- Recommend products based on your preferences
- Conduct surveys and market research
3.3 Legal and Security
- Comply with legal obligations
- Protect against fraud and security threats
- Enforce our terms and conditions
- Resolve disputes and claims
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To fulfill orders and provide services
- Legitimate Interest: To improve our services and prevent fraud
- Consent: For marketing communications and optional features
- Legal Obligation: To comply with applicable laws and regulations
5. Data Sharing and Third Parties
5.1 Service Providers
We share information with trusted service providers who assist us in:
- Payment processing (PayPal, Stripe, etc.)
- Shipping and delivery services
- Website hosting and maintenance
- Customer support and analytics
- Email marketing and communication
5.2 Business Partners
We may share information with business partners for:
- Joint marketing initiatives
- Product recommendations
- Loyalty programs
- Analytics and research
5.3 Legal Disclosures
We may disclose information when required by law or to:
- Comply with court orders or legal processes
- Protect our rights and property
- Prevent fraud or security threats
- Cooperate with law enforcement
6. Data Security Measures
We implement comprehensive security measures to protect your personal information:
6.1 Technical Safeguards
- SSL/TLS encryption for data transmission
- Secure payment processing with PCI DSS compliance
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Data backup and disaster recovery procedures
6.2 Organizational Safeguards
- Employee training on data protection
- Access controls and authentication
- Regular policy reviews and updates
- Incident response procedures
7. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of your personal data we hold and information about how we process it.
Right to Rectification
Correct inaccurate or incomplete personal information we have about you.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to certain processing activities based on legitimate interests.
Right to Restriction
Limit how we process your personal data in certain circumstances.
8. Data Retention Periods
We retain your personal information for different periods depending on the purpose:
- Account Information: Until account deletion or 7 years after last activity
- Order Information: 7 years for tax and legal compliance
- Marketing Data: Until consent withdrawal or 2 years of inactivity
- Log Files: 12 months for security and analytics
- Cookies: As specified in our Cookie Policy
9. International Data Transfers
Your personal information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place:
- Standard contractual clauses
- Adequacy decisions
- Certification schemes
- Other approved transfer mechanisms
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Important: If we discover that we have collected personal information from a child under 13, we will take immediate steps to delete that information from our systems.
11. Updates to This Policy
We may update this Personal Information Privacy statement from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
12. Contact Information
If you have questions about your personal information or wish to exercise your rights, please contact us:
Company: ZENOPAY SOLUTIONS PRIVATE LIMITED
Data Protection Officer: business@zeno-in.com
General Privacy Inquiries: business@zeno-in.com
Phone: +91 8509055988
Address: C/O SK IASIN, VILL-ALUA, JERTHAN, P.O.-JERTHAN, Jerhan, Jerthan, East Midnapore- 721420, West Bengal, India
Response Time: We respond to all privacy inquiries within 24-48 hours
Quick Access: You can also exercise your privacy rights through your account settings or by using our privacy request form available on our website.