Terms of Service

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website and payment services. By using our website, you agree to these Terms in full. If you disagree with any part of these Terms, you may not access our website.

2. Description of Service

ZENOPAY SOLUTIONS PRIVATE LIMITED provides an e-commerce platform and digital payment solutions that allow users to:

• E-commerce Services: Browse and purchase products online
• Account Management: Create and manage user accounts
• Product Information: Access detailed product information and reviews
• Secure Payments: Make payments through various secure methods
• Order Management: Track orders and manage returns
• Digital Solutions: Access our payment gateway services
• Customer Support: Receive assistance with your transactions

3. User Accounts

3.1 Account Creation

• You must be at least 18 years old to create an account
• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Verify your identity as required for payment processing

3.2 Account Responsibilities

• You are responsible for all activities under your account
• Keep your password confidential and secure
• Update your information as needed to ensure accuracy
• Comply with all applicable laws and regulations
• Report any suspicious activity immediately

3.3 Account Termination

• We may terminate accounts for violations of these Terms
• You may close your account at any time through our platform
• Account closure does not affect completed transactions
• We may retain certain information as required by law

4. Product Information and Pricing

4.1 Product Descriptions

• We strive to provide accurate product information and specifications
• Product images are for illustration purposes and may vary
• Actual products may vary slightly from images shown
• We are not liable for minor variations in appearance or specifications
• Product availability is updated regularly but may change

4.2 Pricing

• All prices are displayed in Indian Rupees (₹) unless otherwise stated
• Prices are subject to change without prior notice
• Prices include applicable taxes (GST) as per Indian regulations
• Shipping costs are calculated at checkout based on location
• Payment processing fees may apply for certain payment methods

4.3 Availability

• Product availability is subject to change without notice
• We reserve the right to limit quantities per customer
• Out-of-stock items will be clearly marked on our platform
• We may offer alternatives for temporarily unavailable items

5. Orders and Payment

5.1 Order Acceptance

• All orders are subject to acceptance and product availability
• We reserve the right to refuse orders for any legitimate reason
• Order confirmation does not guarantee final acceptance
• We may cancel orders due to pricing errors or system issues
• Large quantity orders may require additional verification

5.2 Payment Terms

• Payment is due at the time of order placement for online orders
• We accept various payment methods as listed on our platform
• Payment processing is handled by secure third-party providers
• Failed payments may result in automatic order cancellation
• Payment confirmations are sent via email and SMS

5.3 Order Cancellation

• Orders can be cancelled before processing begins
• Cancellation requests must be made through your account
• Processed or shipped orders cannot be cancelled
• Refunds for cancelled orders follow our refund policy

6. Shipping and Delivery

6.1 Shipping Methods

• We offer various shipping options across India
• Delivery times provided are estimates and not guarantees
• We are not liable for delays due to external factors
• Express shipping options may be available for urgent orders
• International shipping is currently not available

6.2 Delivery

• Risk of loss transfers to buyer upon delivery
• Accurate delivery addresses are your responsibility
• Failed deliveries may incur additional charges
• Signature confirmation may be required for high-value items
• Delivery updates are provided via SMS and email

7. Returns and Refunds

Our returns and refund policy is detailed in our separate Refund Policy document. By using our service, you agree to the terms outlined in that policy.

• Returns must comply with our return policy guidelines
• Refunds are processed according to our established policy
• Restocking fees may apply to certain product categories
• Some items (perishables, personalized items) are non-returnable
• Return shipping costs may be borne by the customer

8. Intellectual Property

8.1 Our Rights

• All website content, logos, and trademarks are our property
• Copyright and trademark rights are strictly reserved
• Unauthorized reproduction or distribution is prohibited
• We may use customer feedback and suggestions without compensation
• ZENOPAY brand and logo are protected intellectual property

8.2 Your Rights

• You retain rights to any original content you submit
• You grant us license to use your content for service purposes
• You may not use our proprietary content without written permission
• Respect the intellectual property rights of others

9. Prohibited Activities

You agree not to engage in any of the following prohibited activities:

• Legal Violations: Violate any applicable laws or regulations
• IP Infringement: Infringe on intellectual property rights
• Unauthorized Access: Attempt to gain unauthorized access to our systems
• Automation: Use automated tools or bots to access our website
• Service Interference: Interfere with normal website functionality
• False Information: Submit false, misleading, or fraudulent information
• Fraudulent Activities: Engage in any form of fraud or deception
• User Harassment: Harass, threaten, or harm other users
• Malicious Code: Distribute viruses, malware, or harmful code
• System Manipulation: Attempt to manipulate prices, promotions, or systems

10. Privacy and Data Protection

Your privacy is fundamental to our business. Our Privacy Policy explains in detail how we collect, use, and protect your information. By using our service, you agree to our Privacy Policy.

• We collect and process personal data as described in our Privacy Policy
• We implement industry-standard security measures to protect your data
• We may share data with trusted partners for service delivery
• You have specific rights regarding your personal data under Indian law
• Data retention policies are followed as per legal requirements

11. Limitation of Liability

11.1 General Limitation

To the maximum extent permitted by law, ZENOPAY SOLUTIONS PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

11.2 Specific Limitations

• We are not liable for product defects (contact manufacturer directly)
• We are not liable for shipping delays caused by external factors
• We are not liable for data loss due to technical failures
• Our total liability is limited to the amount you paid for the specific transaction
• Payment gateway issues are handled by our payment partners

12. Indemnification

You agree to indemnify and hold ZENOPAY SOLUTIONS PRIVATE LIMITED harmless from any claims, damages, losses, or expenses arising from:

• Your use of our website and services
• Your violation of these Terms of Service
• Your violation of any third-party rights
• Your violation of applicable laws and regulations
• Any false or misleading information you provide

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts having jurisdiction in East Midnapore, West Bengal, India.

13.2 Dispute Process

• Contact us first through our customer support to resolve issues
• We encourage mediation or arbitration for complex disputes
• Legal action should be considered only as a last resort
• Small claims court may be appropriate for minor disputes
• All disputes must be filed within one year of the incident

14. Force Majeure

ZENOPAY SOLUTIONS PRIVATE LIMITED shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, earthquakes, floods, or severe weather
• Government actions, regulations, or policy changes
• Labor disputes, strikes, or workforce shortages
• Technical failures, server outages, or internet disruptions
• Supply chain disruptions or vendor issues
• Acts of terrorism, war, or civil unrest

15. Changes to Terms

We may modify these Terms at any time to reflect changes in our services, legal requirements, or business practices. Changes will be effective immediately upon posting on our website.

• We will notify users of significant changes via email
• Changes will be prominently posted on our website
• Updated Terms will include the revision date
• Your continued use of our services constitutes acceptance of modified Terms
• If you disagree with changes, you may close your account

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of law, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, and other published policies, constitute the entire agreement between you and ZENOPAY SOLUTIONS PRIVATE LIMITED regarding your use of our website and services.

18. Contact Information

If you have questions about these Terms of Service or need assistance with our services, please contact us: